02-02-2010, 05:01 PM
Strange - I'm running Win7 Professional 64-bit as my primary workstation, and I'm not getting any issues like what you are describing here under Max 2009.
The question I have is in regards to which installer you're using. We DID have a major problem when Internet Explorer 8 shipped last year, and we had to update the TSRegisterNow.dll in order to allow it to function. I'm wondering if perhaps you guys have older installs that aren't using the updated dlls? This would be exceptionally problematic with Win7 since IE8 is the default browser installed. A quick check of your \3ds Max 2009 root folder (which is where the TSRegisterNow.dll file resides) - right-click > Properties > Details tab should show a version number of 1.1.5.1 (regardless of 32-bit or 64-bit) and a date of 3/31/09.
Otherwise, something you might want to do is either temporarily disable the UAC in Win7 (I personally never have it on as it makes life miserable) - and run the DCPFLICS_Tools.EXE in Administrator mode, then try to authorize.
Step-by-step:
1. Go to your \Program Files (\Program Files (x86) on 64-bit OSes) \DCPFLICS folder.
2. Right-click on DCPFLICS_Tools.EXE and choose Run as Administrator.
3. DCPFLICS Tools 1.1 should launch and it should tell you the Service is installed and running. If it does not, then don't proceed. Let me know what it says.
4. Provided DCPFLICS Tools is running properly, go to your 3ds Max 2009 icon on your desktop, right-click it and choose Run as Administrator.
5. Max should launch.
6. Try to authorize your products.
If you get errors during the auth process, doing a screencapture will be very helpful in trying to diagnose this issue.
Sincerely,
-=Beau
The question I have is in regards to which installer you're using. We DID have a major problem when Internet Explorer 8 shipped last year, and we had to update the TSRegisterNow.dll in order to allow it to function. I'm wondering if perhaps you guys have older installs that aren't using the updated dlls? This would be exceptionally problematic with Win7 since IE8 is the default browser installed. A quick check of your \3ds Max 2009 root folder (which is where the TSRegisterNow.dll file resides) - right-click > Properties > Details tab should show a version number of 1.1.5.1 (regardless of 32-bit or 64-bit) and a date of 3/31/09.
Otherwise, something you might want to do is either temporarily disable the UAC in Win7 (I personally never have it on as it makes life miserable) - and run the DCPFLICS_Tools.EXE in Administrator mode, then try to authorize.
Step-by-step:
1. Go to your \Program Files (\Program Files (x86) on 64-bit OSes) \DCPFLICS folder.
2. Right-click on DCPFLICS_Tools.EXE and choose Run as Administrator.
3. DCPFLICS Tools 1.1 should launch and it should tell you the Service is installed and running. If it does not, then don't proceed. Let me know what it says.
4. Provided DCPFLICS Tools is running properly, go to your 3ds Max 2009 icon on your desktop, right-click it and choose Run as Administrator.
5. Max should launch.
6. Try to authorize your products.
If you get errors during the auth process, doing a screencapture will be very helpful in trying to diagnose this issue.
Sincerely,
-=Beau
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